Faq | Balance

Frequently Asked Questions

Most people have so many questions when they first come to yoga that they don’t know where to begin.
Here, we offer up some of the most common questions and answers.

General

Balance WithUs (“Balance”) helps you find and enroll in online group classes and workshops that you can attend from the comfort of your home or office. In addition, you can also book online or in-person yoga, meditation, or other wellness sessions with our experienced instructors for 1:1 or small group private sessions or events.

 

We provide an extensive list of wellness modalities and types to choose from for your private sessions and match your request with vetted, certified wellness instructors available in your area at the specified time. At your appointment time, an instructor will offer you unique learning and practice experience at your own comfort and pace. All you have to do is stretch, inhale, exhale, and enjoy your session. For other wellness and fitness sessions, special instructions will be provided by the instructor.

 

Balance also offers Video on Demand (VoD) as a way for you to purchase high quality recorded content so that you practice anywhere, anytime.

You can contact us anytime at info@balance-withus.com for general questions.

 

If you are an existing Member or Instructor and need additional resources or assistance please visit our Help Center which is located on your dashboard menu once you are signed in.

Teachers & Instructors

Instructors on Balance are trained, certified, and experienced yoga and wellness experts with years of yoga teaching and practicing experience. Instructors use their skills to bring the vibe and benefits of yoga and meditation to you along with other wellness practices into your homes and offices either online or in-person.

At Balance WithUs you are able to search for available instructors anywhere, anytime! Since all of our quality Instructors set their individual availability and schedule their own classes and sessions they have individual profile pages where you can review their specialties, photos, and ratings so you can get to know them first before selecting the one right for you.

You have the option to choose any Instructor from our searchable list here and then proceed to book a session with them or you can also see the classes they are offering on our class schedule here.

Pricing & Payments

Instructors on Balance set their own prices, discounts, promotions, and packages. Class and workshop prices vary and will be listed on each individual class page and our class schedule calendar here.

 

You can also visit: https://www.balance-withus.com/pricing to search for a class, find an instructor, or watch a video.

The price for each private session is different depending on the Instructor of your choice along with the length of your session. You can find more information on individual Instructor pricing by visiting their page.

 

A typical in-person private session is $75, and a typical online private session is $60. The pricing may also vary depending on the time of day and the number of participants in the private session.

Yes, absolutely! After your first session with a yoga instructor using Balance, you can Click on ‘Re-book Appointment” to re-book with that same instructor right from within your account on Balance.

Payment is handled securely within the website.  As a member you must have a valid credit or debit card on file to make a payment.  While booking a session, you will follow simple steps to make a payment. All payments and credit card information is managed by a third party payment processor.

Donations and Tips are optional, but always appreciated! If you feel your instructor has done an excellent job, we recommend adding one! Simply click on the option to tip after the session is complete and enter a custom amount. You can also add a note of appreciation in the Review for your instructor.

At Balance, we use a two-way star rating system for private sessions and classes. After a session is complete, both the instructor and member are prompted to rate each other on a scale of 1 to 5 stars, 5 being the best. If you feel that you have been rated unfairly, please let us know at info@balance-withus.com

After a session is complete, and both parties can rate each other, writing a more detailed review is optional. Simply use the free form text box that is provided to write a more detailed review. Members can also submit the reviews and rate instructors on feedback form when they receive the Thank you email after each session or class.

An online session is different from a studio class by giving the member the ability to fit their health and wellness regime in at their convenience. It cuts down on drive time and additional expenses attending an in-person class at a studio usually entails. It also provides an option when social distancing is necessary as the health of our members and instructors is a top priority to Balance. Other differences include the option of having your camera on or off at your own discretion and the ability to be in the comfort of your own home as you participate in the practice.

Feedback & Review

You can see your rating when you navigate to your profile.  Go to "Profile" > "Reviews"

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