Terms and Conditions | Balance

 

TERMS OF USE

IMPORTANT: READ THESE TERMS BEFORE ACCESSING OR USING THE SERVICES

These Terms of Use (Terms) govern your access or use of the www.balance-withus.com, the Balance website, and their contents and services (the Services) made available in the USA,Canada and US territories by Healing Art Solutions LLC (HAS). The Services are currently being offered in Beta. As such, the Services are evolving. In the future, these Terms may be amended or modified to cover the full version of the Services.

  1. Binding Contract

    By accessing and using the Services, you (a User) are agreeing to be contractually bound by these Terms. If you do not agree to these Terms, then do not access or use the Services. For any reason and at any time, HAS may modify, amend or supplement these Terms or terminate your access to or use of the Services. Should these Terms be modified, amended or supplemented, then your continued access or use of the Services as of the date these Terms are last updated constitutes your consent to be bound by the modified, amended or supplemented Terms.

  2. Services

    By agreeing to the terms and conditions listed here, I, the “Participant” wish to participate in an activity, including, but not limited to, yoga classes (in-person or online), health programs, workshops, events or any other wellness, body work, exercise and healing arts activity (the “Activity”) provided by Balance: anytime, anywhere, Balance with Us or its owners, managers, agents, instructors, instructors, employees, independent contractors (collectively, “Balance”).

    The Balance with us is a digital platform where a Client (User or Client or Client User or Practitioner) participates in an activity, including, but not limited to, yoga classes (in-person or online), health programs, workshops, events or any other wellness, body work, exercise and healing arts activity (the “Activity”) provided by Balance: anytime, anywhere, Balance with Us or its owners, managers, agents, instructors, instructors, employees, independent contractors (collectively, “Instructor”).

    Client can search for classes or Instructors based on location or for virtual offering. Client can cancel sessions, reschedule sessions, rate Instructors, and submit reviews for Instructors. Users create profiles on the Services. Client makes payment for Instructor’s sessions thru the Services, via the Stripe API. Instructors must set up a Stripe account in order to enable payment to them thru the Services, via the Stripe API. The Services are available solely for personal, noncommercial purposes. All Instructors are Third Party Providers who use the Services to create and maintain profiles that allow them to offer yoga instruction and other wellness modalities to Clients.

  3. Independent Contractors

    Instructor understands that the relationship Instructor has with HAS by way of Instructor’s access and use of the Services is that of an independent contractor at all times. Instructors are not employees of HAS. Instructors do not have any entitlements, nor do they receive any benefits whatsoever, including but not limited to health/dental insurance, life insurance, retirement, or vacation days. Instructors are responsible for their own personal and business taxes at all times and for their own profits and losses.

    Instructors expressly consent to be recorded in connection with the online Classes and Sessions that you participate in through the Services. The class recording may be used to promote Balance and may be made available under video library for others to view and learn from it.

  4. License

    So long as your access and use of the Services complies with these Terms, HAS grants you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to (i) access and use the Applications and their contents on your personal device. All rights not expressly granted herein are reserved by HAS.

  5. Accounts

    In order to use the Services, and for security and identity verification purposes, you must set up and maintain a personal account (Account) via login to Facebook or Google. In order to continue using the Services, you must maintain the same Facebook or Google account you used to set up your Account. Otherwise, you will be denied access to or use of the Services. You must be at least 18 years of age to obtain an Account. Additionally, in order to complete a Services transaction, you must submit to HAS certain personal information, such as your name, address, phone number, photo. As an Instructor, you will need to set up a Stripe payment account thru the Services, via the Stripe API, in order to get paid for your services. As a Client, you will make payment thru the Services via valid credit card you enter into Stripe, via the Stripe API, in order to book group classes or sessions on Balance. You agree to maintain accurate, complete, and up-to-date information in your Account. Failure to do so may result in your inability to access and use the Services, or HAS’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security of your Account at all times. You may only possess one personal Account.

  6. Conduct

    Persons under the age of 18 may not use the Services unless supervised by parents or guardians. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. Your use of the Services must not cause nuisance, annoyance, inconvenience, or property damage to any person or third party whatsoever. You may not authorize third parties to use your Account. You may not assign or otherwise transfer your Account to any other person or entity.

  7. Ownership

    The Services and all rights therein are and remain the property of HAS or its licensors. You are not granted or conveyed any rights by way of these Terms or by way of your use of the Services except for the limited license granted above. You may not otherwise use the Balance apps, Balance website, the Balance brand, Balance trademarks, Balance copyright, or the trademarks of HAS or its licensors.

  8. Third Parties

    The Services may be made available for access or use in connection with third-party services and content (including advertising) that HAS does not control. Separate terms of use and privacy policies may apply to your use of such third-party services and content. Under no circumstances does HAS endorse such third-party services and content. In no event shall HAS be responsible or liable for any products or services of such third-party providers. If you access the Services using Applications developed for Apple iOS, Android, or Microsoft Windows-powered mobile devices, then you acknowledge that Apple Inc., Google, Inc., or Microsoft Corporation, respectively, will be a third-party beneficiary to this contract. These third-party beneficiaries are not responsible for the provision or support of the Services as they are not parties to this contract, although your access of the Services using these third-party beneficiary devices is subject to terms set forth in the applicable third-party beneficiary’s terms of service.

  9. Restrictions

    You may not: (i) transfer, transmit, stream, sell, resell, distribute, reproduce, lease, license, modify, broadcast, create derivative works based upon, publicly perform, publicly display, or otherwise exploit the Services except as expressly permitted by HAS; (ii) remove any trademark, copyright or other proprietary identifiers from any portion of the Services; (iii) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks; (iv) disassemble, decompile, or reverse engineer the Services; (v) link to, frame or mirror any portion of the Services; (vi) cause or launch any scripts or programs in order to survey, scrape, index, or otherwise data mine any portion of the Services; or (vii) cause or launch any scripts or programs for purposes of burdening or hindering the operation and/or functionality of the Services.

  10. Network Access and Devices

    You must obtain data network access necessary to use the Services. If you access or use the Services from a wireless-enabled device, be aware that data and messaging rates and fees from your mobile network may apply. To access and use the Services and Applications and any updates to them, you are responsible for acquiring and updating compatible hardware and devices. The Services are not guaranteed to function on any particular hardware or devices. Additionally, malfunctions and delays inherent in the use of the Internet and electronic communications may affect the Services.

  11. User Content

    You must not provide User Content that is unlawful, hateful, violent, defamatory, libelous, obscene, pornographic, or otherwise offensive, as determined by HAS, in its sole discretion, regardless whether such material is protected by law. You acknowledge that HAS may, in its discretion, monitor, review, or remove User Content, at any time and for any reason, without notice to you.

    You represent and warrant that either all User Content is solely and exclusively yours, or that you have all requisite rights, licenses, consents and releases to grant HAS the license to the User Content. You also represent and warrant that the User Content and your uploading, publishing and otherwise making available such User Content, including HAS’s use of the User Content as permitted herein, will not violate, infringe, or misappropriate a third party’s intellectual property or proprietary rights, or rights of privacy or publicity, or violate any applicable law or regulation.

    Instructors may upload, publish and make available through the Services textual and visual content and information related to their yoga , fitness and welness services. Clients may publish and make available through the Services textual reviews and ratings of those Instructors whose yoga services Clients booked thru the Services. Users may use the Services to provide feedback to HAS related to the Services and to initiate support requests. By providing User Content through the Services, you give HAS a perpetual, irrevocable, transferable, worldwide, royalty-free license, with the right to sublicense, to use, modify, copy, distribute, create derivative works of, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including, but not limited to, in connection with the Services and HAS’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

  12. Recording of sessions

    Online or virtual classes and sessions are interactive in real-time with Instructors and you where the training and coaching takes place. These Sessions are recorded where only Instructor may be visible and providing instruction or cues. If private sessions are recorded, they will be used in developing training plans (“Recordings”). Instructors may only use the private session Recordings they conducted for teaching training and improvement, and for developing future Session planning with you. instructors may not disclose or use the Recordings for any other purpose.

    In addition, our internal staff may view Recordings for review relating to the quality of the Training and for customer service and support, and for development of Instructors training, but actual clips of the recordings would not be shown to other Instructors in connection with such training without your permission. If you do not want an Instructors to view your Training Session recording or want us to delete your Training Session recording, please contact us at info@balance-withus.com

    You expressly consent to be recorded in connection with the private Sessions that you participate in through the Services.

  13. Payment

    As a Client, you understand that your completion of a transaction using the Services will result in charges to you for the services you receive from your selected Instructor (“Charges”). Full payment will be charged to your credit card upon you booking a class or a session. Charges will be inclusive of applicable taxes where required by law, but payment processing fee may be charged for certain services. Clients may select from monthly or annual subscriptions for use of the Classes and Services in booking Instructors or attending online classes. Subscriptions will be automatically renewed unless auto-renew is turned off at least 24 hours prior to the end of the current subscription period. Subscriptions may be managed by the Client and auto-renewal may be turned off by Client accessing Client’s Account Settings after purchase of a subscription. Balance may suspend or terminate client’s account and/or limit access to our Services if payment is late and/or payment cannot be processed.

    Client’s current membership rate is locked in as long as your account is kept active. As a Client can also cancel your membership at any time. In case a Client chooses to membership or cancels the account, no refund(s) will be provided, and the client will be responsible for paying any balance due on the Account.

    Current fee schedule is available at this link https://www.balance-withus.com/pricing. Booked classes and sessions can be cancelled free of charge more than 12 hours in advance of session start time. Class or Session would be charged if cancelled within 12 hours of start time.

    The fee schedule is subject to change at Balance’s sole discretion. Changes in fees will not affect class packs or sessions that have already been paid for and booked. From time to time Balance may offer free introductory sessions to new customers on a promotional basis.

  14. Cancellation Policy For Instructors:

    If a private session is canceled by the instructor before or after approval, the Balance app will search for the nearest available instructors for the same time slot and forward the request to them. If, the same time slot is not available, then the app will search for the nearest time slot available first and then sort by distance and send the request to that instructor. App will send the new time and instructors info to the client. If the client cancels the request or does not find the instructors through the transfer the instructors process, a notification will be sent to the client and the concerned instructors, that the session has been cancelled. And, the some % of session fee is refunded per the rules below:

    1. If the private session is rendered canceled because of ‘Balance’ , 100% money to be refunded.
    2. If the private session is rendered canceled because of the consumer and is canceled within 1 hour of the session, only 50% is refunded and 50% is kept by Balance as transactional fee.
    3. If the private session is canceled because of the consumer and is canceled with 1 day to spare, 100% money is refunded.
  15. Gratuities

    Users understand that gratuities (tips, donations) are strictly voluntary and not part of the Services. As a Client, you are under no obligation to pay gratuities as part of the Services. Clients who have booked yoga, fitness, and wellness sessions through the Services will have the opportunity to rate and review Instructors.

  16. Indemnity

    As a User, you agree to indemnify and hold HAS and its officers, directors, managing members, members, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services; (ii) HAS’s use of your User Content; (iii) your breach or violation of any of these Terms; or (iv) your violation of the rights of any third party, including Third Party Providers.

  17. DISCLAIMER

    THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” HAS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, HAS MAKES NO GUARANTEE, REPRESENTATION, OR WARRANTY REGARDING THE QUALITY, TIMELINESS, RELIABILITY, AVAILABILITY, OR SUITABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES. ADDITIONALLY, HAS MAKES NO GUARANTEE, REPRESENTATION, OR WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. HAS DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

  18. REPRESENTATIONS

    YOU REPRESENT THAT YOU ARE OF GOOD HEALTH AND HAVE CONSULTED WITH A HEALTHCARE PROFESSIONAL REGARDING YOUR ABILITY TO ENGAGE IN YOGA AND OTHER WELLNESS CLASSES , WORKSHOPS AND SESSIONS OFFERED BY INDEPENDENT CONTRACTOR INSTRUCTORS THRU BALANCE.

  19. LIMITATION OF LIABILITY

    HAS SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING PERSONAL INJURY, LOST DATA, LOST PROFITS, OR PROPERTY DAMAGE, IN CONNECTION WITH, RELATED TO, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF HAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR INJURY. HAS SHALL NOT BE LIABLE FOR ANY LIABILITY, LOSSES, OR DAMAGES ARISING OUT OF: (i) YOUR INABILITY TO ACCESS OR USE THE SERVICES OR YOUR USE OR RELIANCE ON THE SERVICES; OR (ii) ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF HAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HAS SHALL NOT BE LIABLE FOR FAILURE OR DELAY IN PERFORMANCE RESULTING FROM CAUSES BEYOND HAS’S REASONABLE CONTROL. HAS’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, INJURIES, LOSSES AND CAUSES OF ACTION SHALL IN NO EVENT EXCEED THREE HUNDRED U.S. DOLLARS (US $500).

    YOU AGREE THAT HAS IS NOT RESPONSIBLE OR LIABLE TO YOU RELATED TO ANY SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

    THESE LIMITATIONS AND DISCLAIMER DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

  20. Arbitration

    You agree that any dispute, controversy, or claim arising out of or relating to these Terms or the validity, enforcement, breach, termination, or interpretation thereof or the use of the Services (collectively, “Disputes”) will be settled by binding arbitration between you and HAS, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and HAS are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and HAS otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Arbitration” section will be deemed void. Except as provided in the preceding sentence, this “Arbitration” section will survive any termination of these Terms.

     

    Arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Arbitration section. The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879. The Federal Arbitration Act will govern the interpretation and enforcement of this Arbitration section. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The AAA provides a form Demand for Arbitration. The arbitrator will either be an attorney licensed to practice law in the state of Arizona and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators, or a retired judge. If the parties are unable to agree upon an arbitrator within five (5) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules. Unless you and HAS otherwise agree, the arbitration will be conducted in Phoenix, Arizona, USA. If your claim does not exceed $25,000, then the arbitration will be conducted solely on the basis of documents you and HAS submit to the arbitrator. If your claim exceeds $25,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration, you will be entitled to an award of attorney fees and expenses, to the extent provided under applicable law. If HAS prevails in arbitration, it will be entitled to an award of attorney fees and expenses, to the extent provided under applicable law. Your responsibility to pay any AAA filing, arbitrator or administrative fees will be solely as set forth in the AAA Rules.

  21. Choice of Law

    These Terms are governed by and construed in accordance with the laws of the State of Arizona, USA, without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.

  22. General

    You may not assign these Terms without HAS’s prior written approval. HAS may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of HAS’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, HAS or any Third-Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. HAS’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by HAS in writing.

  23. Copyright Infringement

    Claims of copyright infringement should be sent to HAS’s DMCA designated agent.

  24. Notice

    Notice by HAS may be given by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email).

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